When you submit an HVAC request, we use the information you provide to operate our referral service and may share it with independent HVAC providers that may be able to serve you.
1. Scope and who we are
This Privacy Policy describes how HVAC Visalia (“HVAC Visalia,” “we,” “us,” or “our”) collects, uses, discloses, and retains personal information through hvacvisalia.com and related services (collectively, the “Service”).
HVAC Visalia operates a lead-generation and referral service. We do not perform HVAC work. Independent HVAC companies and professionals that receive a request have their own privacy practices, and this Policy does not control how they handle information after receiving it.
2. Information we collect
Depending on how you use the Service, we may collect:
- Contact identifiers, such as your name, email address, telephone number, service address, city, and ZIP code.
- Project and commercial information, such as the service requested, property type, HVAC problem, equipment details, project timing, budget information, and notes you provide.
- Communication information, including messages, call or text preferences, provider feedback, and records of consent or opt-out requests.
- Internet and device activity, such as IP address, browser and device type, pages viewed, referring URLs, timestamps, approximate location derived from IP address, and interactions with the Service.
- Inferences we may draw from the information above, such as the likely service category, geographic service area, urgency, or provider match.
We collect information directly from you, automatically from your browser or device, and from service providers that help us operate the Service. Please do not submit sensitive information that is not reasonably needed for an HVAC request.
3. How we use information
- Receive, review, and route your HVAC service request.
- Identify independent providers that may serve your location.
- Allow us and participating providers to contact you about the request and related services, subject to your choices and applicable law.
- Operate, maintain, personalize, measure, and improve the Service.
- Detect fraud, prevent misuse, secure the Service, and troubleshoot technical issues.
- Maintain consent and suppression records and respond to privacy or communication requests.
- Comply with law, enforce our terms, and establish, exercise, or defend legal claims.
4. How we disclose information
We may disclose personal information to participating HVAC providers, vendors supporting hosting and communications, professional advisers or authorities, and parties to a merger, financing, reorganization, sale of assets, or similar transaction.
Our disclosure of a service request to an independent provider in exchange for compensation or another business benefit may be treated as a “sale” or “sharing” under certain privacy laws, even when no money is exchanged for the information itself. Where applicable, you may opt out as described below.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
6. California privacy rights
If California privacy law applies to our processing of your information, you may have the right to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal service without discrimination for exercising a privacy right.
To submit a request, email [email protected] with the subject “Privacy Request” and describe the right you want to exercise. For an opt-out request, use the subject “Do Not Sell or Share My Personal Information.”
We may need to verify your identity before completing certain requests. You may use an authorized agent, but we may ask for proof of the agent’s authority and may verify your identity directly. We will respond within the time required by applicable law. Some information may be retained or excluded from a request when permitted by law.
7. Your communication choices
You may opt out of marketing emails using the unsubscribe instructions in the message, opt out of text messages by replying STOP, and ask us not to call you again during a call or by emailing [email protected]. We may retain your request on a suppression list so that we can honor it.
Opting out of marketing does not prevent non-marketing communications reasonably necessary to respond to a request you submitted. Independent providers are responsible for honoring opt-out requests relating to their own communications.
8. Retention and security
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide the Service, maintain business and consent records, resolve disputes, prevent abuse, and comply with legal obligations.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children’s privacy
The Service is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to this Policy
We may update this Policy to reflect changes in our practices, technology, or legal obligations. The updated version will be posted here with a revised effective date. We will provide additional notice when required by law.
11. Contact us
Questions or privacy requests may be sent to [email protected].